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                                  Field Service Engineer (FSE)

                                  This position is responsible for field service (customer site service and in-warranty unit repair) activities involving the installation, modification and repair of complex equipment and systems for APC-MGE single and three phase products. Particular focus is on service of APC-MGE products. This position is also required to manage APC-MGE third party Service Vendors (CSPs) for the country and represent the company in day-to-day dealings with CSPs who will perform in warranty and out of warranty repairs on APC-MGE units.

                                   

                                   
                                   

                                  Key Responsibilities

                                  1. Customer Service (60%)

                                  • Represent APC-MGE in dealing with customer concerns
                                  • Travel to customer site as service contract or as circumstances dictate
                                  • Diagnose and repair, to component level, PCB’s and units returned from the assigned region
                                  • Perform site evaluations, scheduled and unscheduled site visits
                                  • Support customers in the installation, modification and repair of APC-MGE products
                                  • Solve Power and UPS problems at customer site
                                  • Interact with customers by phone/face to face depending on the level and type of support required
                                  • Oversee the installation of an APC-MGE product, repair and analyze a failed product or provide customer-site maintenance (such as replacing batteries, fans, etc)
                                  • Provide consultation to end-users in conjunction with sales by promoting and explaining Services as required
                                  • Promote good customer relations
                                  • Interact with end-users to explain the failure mode in detail
                                  • Draft engineering failure analysis reports for customers with guidance from Engineering
                                  • Ensure compliance with all safety policies, practices and procedures at all

                                  2. Management of Third Party (10%)

                                  • Train third party service vendors on new products and act as a primary instructor for all company products
                                  • Qualify third party service centers and support of authorized service centers

                                  3. Training (10%)

                                  • Train customers on equipment operation and maintenance of APC-MGE products
                                  • Monitor the effectiveness of Service training and provide feedback accordingly

                                  4. Reporting (20%)

                                  • Create country failure reports based on site interventions
                                  • Identify and report failure modes encountered when in the field and determine the cause of these failures
                                  • Isolate and rectify equipment installation problems and provide reports on these issues
                                  • Collate field failure results and symptoms for analysis and provide to Country Services Manager

                                  Requirements

                                  • Post-trade qualifications preferred (i.e., Associate Diploma ,Degree, Certificate, Industrial Electronics
                                  • Qualified Electrical Licence
                                  • At least 2 to 4 years industry experience including a minimum of 12 months power experience with hands-on working on 415 ac 3 phase and/or 800V dc equipment
                                  • Possess
                                    - Clean Driver’s License
                                    - Good working knowledge of Singapore Wiring Standards CP5 (for Singapore)
                                    - Intimate knowledge and experience in diagnosing and repairing electronic circuitry on a component level
                                    - Strong English written and verbal communication skills, including report writing and business correspondence skills
                                    - Ability to analyse root cause of problems
                                    - Ability to read, analyze, and interprets technical procedures
                                  • Computer Literate – in particular experience with Windows NT/Novell Netware/Lotus Notes

                                  *All candidates will be required to complete a technical assessment test prior to the interview. 

                                   
                                   
                                   

                                   

                                   
                                   

                                  An excellent working environment, attractive remuneration package and overseas training opportunities will be offered to the successful candidates.

                                  Interested applications, please send a comprehensive resume, including current and expected salary, contact number and recent passport-size photograph to:

                                  Email: sesea.hr@schneider-electric.com