Success Story: Hotels

I. CUSTOMER ENVIRONMENT / PROJECT CONTEXT

Customer profile:

Mandarin Oriental Hotel Group (MOHG), a member of the Jardine Matheson Group, is an international hotel investment and management group with luxury hotels, resorts and residences in Asia, Europe and the Americas[1]. The group regularly receives awards for its exemplary service and management, as well as for the spas and restaurants located at many of their hotels and resorts

- Over 10,000 rooms in 23 countries
- Award-winning owner and operator of some of the world's most prestigious hotels and resorts

Aim: "Be widely recognized as the BEST LUXURY HOTEL group in the world, providing exceptional customer satisfaction in each of the hotels"

Growth Strategy: "To successfully operate 10,000 rooms in major business centres and key leisure destinations around the world, whilst continuing to expand presence globally"

Customer objective and constraints:

Mandarin Oriental is a high luxury hotel chain that has to give the same service level worldwide. This is the reason why they look for global providers that understands the complexity of their business and provide them with solutions..

The objective of this project was to deliver the same high-end solutions as provided by Schneider Electric in Mandarin Oriental hotels in Asia Pacific.

II. SOLUTION IMPLEMENTATION

Implementation methodology (main phases):

The implementation started through the installation of the Mock-up room with the offer from Asia Pacific.
The offer was then extended to the electrical distribution part and the HVAC management system.

Duration:

The definition of the solution has started in 2008 and was delivered in 2009 for an opening in December 2009.

Solution overview (services, products, systems, architectures...):

III. RESULTS / ACHIEVEMENT

Customer benefits:

- Coherent offer around the world,
- Parner to develop its new properties,
- Advanced and differentiating offer in the guestroom,
- One single partner for a large scope of their needs.

Customer testimonies (Verbatim):

'What impressed me the most are the willingness and ability to customize your products to our requirements. Such high degree of customixation is only possible when the company treat this as part of their philosophy. I suspect the organization processes and the products are premediated to fit this purpose from the beginning' Vincent Marot, Director of projects Europe of Mandarin Oriental Hotel Group.

Schneider Electric differentiating values VS competitors:

The use of the Asia Pacific solution developped by Schneider Electric in collaboration with Mandarin Oriental was a differentiating factor against our competitors.